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Terms & Conditions

T/A 281 Training Academy

Applicable from 28/09/2020

By agreeing to the terms and conditions of sale you are agreeing that:-

You have read and understood all the information provided regarding the course, our privacy policy and have requested additional guidance and advice where you have needed clarification of any of the terms stated.

You have provided us with true and correct personal data upon your enrolment and will inform us of any changes straight away. 

281 Training Academy is based in the UK and our contact details are as follows:

281 Training Academy Ltd.
Rear of 281 Bedford Road



United Kingdom 

If you wish to enrol onto a 281 Training Academy course over the telephone, email, you will receive a copy of these terms and conditions prior to enrolling 

281 Training Academy supplies of tuition are inclusive of VAT where applicable.

Privacy Policy


EU Privacy & Electronic Communications Directive 2011 and the General Data Protection Regulations (GDPR).

Your details remain private and confidential when you order from us. 281 Training Academy does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment or for the completion of a selected tuition course. In this case, the third party will not disclose any of the details to any other third party.

Unsolicited E-mails


281 Training Academy will not release your details to any other party for marketing or advertising purposes without your permission.

We may contact you with details of similar products, offers and services that we feel may be of interest to you, but if you prefer not to be contacted by us in the future, please advise by Email to or write to us at the address above.

Please note that any offers cannot run in conjunction with any other offer.



281 Training Academy guarantees that all the goods that we sell are as described. If, after inspecting the goods, you decide that any item does not meet with your expectations, please contact us straight away so that we can investigate.

If you are not the cardholder please ensure you have the cardholder’s permission to use the card. Please also note the student is liable for the course fees even if a third party is paying the course fees on their behalf. 

If you are paying the course fees by monthly instalments it is the responsibility of the student to ensure the funds are available on or after the agreed instalment dates. If any agreed instalment dates fall on a non working day the instalment will be taken on the next working day.

If an instalment is unpaid and your account is not brought up to date within 14 working days the full amount outstanding will be due for payment.

281 Training Academy will take further action to recover all overdue amounts plus any interest incurred if you fail to pay your account balance.

If the course fees are being covered through a loan this will be paid on behalf of the student direct to 281 Training Academy.


Students who request to have their course placed on hold due to personal circumstances will be given a maximum of 3 months grace. The course will be placed on hold and once the grace period expires the course will resume. 

The course end date will be extended to ensure that that the time remaining to complete is equal to the time remaining from the point the course was placed on hold.

Additional amendments to timetables and fees will be reviewed for individuals on a case by case basis where there are exceptional circumstances. This will be at management’s discretion.

We will not address any disagreements or complaints regarding assessment outcomes if the course programme has not been followed.

Refunds Policy


281 Training Academy offers a 14 calendar day cooling off period. If you wish to cancel the course and require a refund you must contact 281 Training Academy within the 14 day period and all materials must be returned in a re-saleable condition within 14 days of receipt and the customers’ online account will be terminated. After the 14 day period has passed, no refunds will be given. 

If you wish to cancel the course after the cooling off period has ended you are not entitled to a refund and will be required to pay ALL of your instalments as agreed upon enrolment.

In compliance with the General Data Protection Regulations (GDPR), Confidentiality and Copyright you are not permitted to share ANY 281 Training Academy study resources, online or otherwise, with any third party including other training providers or students. This includes resources such as online assignments and mock assessments, e-learning videos (that are not already accessible to the public domain).

Contacting us


You can contact us at any time with any comments or queries, please email us on, alternatively, you can call on 01234 608218 or write to us at 281 Training Academy Ltd T/A 281 Training Academy, 281 Training Academy Ltd, Rear of 281 Bedford Road, Kempston, Bedford, United Kingdom 


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